Hello @ZofiaK   thank you very much for your feedback. We regret that we have to inform you that we cannot communicate with you in English. As a bank in Germany serving mainly German customers, all our documents containing contracts, terms and conditions as well as statutorily required information for customers are in German language. German is therefore the language of our relationship. It is our understanding that our customers have sufficient command of the German language to understand all documents, and for legal reasons we have to secure that relevant information is given to our customers in German. As a consequence, we have decided to only use German for all forms of communication and as language within our community. Please note as well the following recent information from our community manager Michael concerning that issue: https://wissen.consorsbank.de/t5/Girokonto-Zahlungsverkehr/K%C3%BCndigung/m-p/29910/highlight/true#M1667 All further english comments within our community will be switched to a non-public area. We may therefore kindly ask you to write your question in German. Thank you for your understanding. Viele Grüße aus Nürnberg Jasmin Community Moderator ... Mehr anzeigen